Undercard Productions LLC operates its website and online store to help artists stay connected with fans in new and exciting ways.

 

This Privacy Policy describes Undercard Productions’ (“Undercard”) policies on the collection, use, and disclosure of your information in connection with your use of our website, online and offline services, and emails (“Site”). Information collected on the Site may be used in the manner described below by Undercard, our labels, agents, trusted partners, and affiliates acting on our behalf (collectively, “Undercard”). When used herein, the terms “we”, “us” and “our” refer to Undercard. When this Privacy Policy uses the term “personal information,” unless defined otherwise we mean information that identifies or is reasonably capable of identifying or being associated with a particular individual, such as full name, street, address, telephone number, or email address.

We encourage you to review the entire Privacy Policy

 

CONTACT US

Questions or comments about this privacy policy, our data practices, or requests regarding your privacy rights you may contact us at undercardproductionsllc@gmail.com.

 

ALL NON-PRIVACY QUESTIONS: Please see the FAQ regarding how to contact Undercard with questions or requests not related to our privacy practices or your privacy rights.

 

COLLECTION AND USE OF PERSONAL INFORMATION

We may collect the following categories of personal information from you:

• Contact information, including name, email address, street or mailing address, and telephone or mobile phone number;
• Billing information, including billing address, order details, and other commercial information;
• Demographic information, including age, date of birth, gender, interests, country, and zip code;
• Unique online identifiers, including username and password, and your device’s Internet Protocol (IP) address;
• Preferences and other information, including product wish lists, order history, and marketing & music preferences;
• Geolocation information, including your actual or approximate location (for example, from the IP address of your device or computer);
• login information, including certain social media profile information if you log in with a social media account;
• Clothing sizes or similar physical descriptions;
• Photos, videos, and other content that you submit on our Site, which may include metadata that can reveal information about the content, including but not limited to where and when images were taken;
• Audio, video, or audio-visual recordings or photos (in as far as they may feature you) taken at events hosted by or on behalf of Undercard;
• Internet and other electronic network activity; and
• Other information you provide to us in connection with a request (including without limitation information about your health relating to access or special requirements at events or productions hosted by or on behalf of Undercard).

 

If you are an independent artist or label client engaging with Undercard’s client-facing Site(s), services, tools, or apps, in certain cases, we may collect the following additional categories of personal information about you:

• Your trading or company name, and company number (if applicable);
• Contact information of authorized representatives and employees, including name, email address, street or mailing address, and telephone or mobile phone number;
• Accounts payable information, which may include bank account details and applicable tax forms;
• Limited identification documents, such as passport or driving license, and proof of address such as utility bills or credit card statements;
• Information provided on identification documents, such as nationality, gender, date of birth, and place of birth;
• Social Security number (or similar);
• Your and/or your authorized representative(s)’s and/or witness’ signature(s); and
• Your or your authorized representative’s contact details as provided on applicable registration certificates.

 

We may use this information for the following business purposes:

• Send you requested updates and newsletters about an artist, podcast, type of music, or related special offers;
• Send you the requested product or service information;
• Send a one-time email or e-card to your friends upon your request when you provide their email addresses;
• Fulfill your order;
• Send you an order confirmation;
• Respond to customer service requests, questions, and concerns;
• Administer your account, including managing your preference center;
• Send you marketing communications;
• Administer promotions and sweepstakes you enter and notify you of the results;
• Improve our marketing efforts;
• Maintain and improve our Sites, content, products, and services;
• Conduct research and analysis;
• Display or promote content based on your location and/or interests;
• Provide location services such as “tagging” and “check-in”;
• Maintain the security and effective functioning of our Sites and your accounts; Fulfill our obligations and enforce our rights and remedies under a contract; and
• Address our compliance and legal obligations and exercise our legal rights.

 

HOW YOUR INFORMATION MAY BE SHARED

In compliance with applicable laws, we may share information about you with third parties to facilitate the uses described above, including:

• Our affiliates and joint venture partners that we have now or may have in the future,
• Our business partners, suppliers, agents, and sub-contractors who provide services on our behalf;
• With other users where you leave comments or otherwise contribute content,
• Advertisers, advertising networks, and social networks,
• As part of an actual or potential corporate sale, merger, acquisition, or other transfer of all or part of Undercard,
• Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity, or
• With your consent or as otherwise disclosed at the time of data collection or sharing.

 

STORAGE AND RETENTION OF INFORMATION

We will retain your information for as long as your account is active and as needed to provide you with services.  We will use and retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

SOCIAL NETWORKS/ONLINE COMMUNITIES

We enable you to create a profile for accessing blogs or online communities for sharing User Submissions. User Submissions on our Site may be subject to separate terms & conditions made available prior to submission. To participate in certain Community Forums, you may be asked to select a username or insert your email address, password, and an image at your selection; please do not use your real name or email address or the real name of another person when selecting a username (or screen name or member name).  Please note that we cannot control the actions of others with whom you may choose to share your pages and information.  Anything you post to a Community Forum is public, and others will have access to your User Submission(s) and may view, collect and use that information or share it with third parties. If you choose to voluntarily disclose User Submissions, the protections of this Privacy Policy will not cover such disclosure of information. We encourage you to think carefully before you post and to use caution before disclosing any personal information in Community Forums and other online communities. We may also enable you to post content from some of our Sites to your profile on other social networks.  You can access these services from our Site using Facebook, Instagram, Twitter, or other Open ID providers. These services will authenticate your identity and allow you to post and share certain personal or other information with that site.  Please be aware that the privacy policy of that site or service will apply to any content you provide them in these instances.  We do not allow these services to provide any personal information or content back to our Sites or your profile with us unless you agree. To request the removal of your personal information from our blog or Community Forum, contact us here. If we are unable to remove your personal information, we will respond to your request with the applicable reasons.

 

Widgets – Our Site(s) may include interactive mini-programs that provide specific services from another company (e.g., displaying digital news feeds, playing music, “liking” or sharing content, etc.), often referred to as widgets.  You may have the opportunity to submit personal information, such as your email address, for collection through a widget.  A widget may also use a browser or Flash cookies and/or collect clickstream and usage data. Information collected by a widget is governed by the privacy policy of the company that created it.

 

YOUR RIGHTS

You may have certain rights regarding our processing of personal data about you. These rights may include access to, rectification, erasure, and/or portability of your personal data. You can exercise these rights by contacting us as described in the “Contact” section. We may take steps to verify your identity before completing your request. Our verification measures vary based on the risk to the individual and may involve confirming access to the relevant email account, providing a government-issued ID or other identification documents, or providing other account details or information that indicates a valid request.

You may also be entitled, in accordance with applicable law, to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law.

 

CHANGES TO OUR PRIVACY POLICY

Any material changes we may make to our privacy policy in the future will be posted here. Please check back frequently to see any updates or changes to our privacy policy.

 

OTHER SOURCES OF INFORMATION

We may receive information about you from other sources and may combine this data with information we already have about you, including:

• Artists: such as marketing data from a new or partnering artist that is integrated with information we already have about you to create a more tailored fan experience;
• Business Partners: such as contest providers and other promotional partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, and others who enable sign-on functionality and social network integration;
• Publicly available databases;
• Other Applications: such as music/video streaming sites and social media platforms;
• Digital Service Providers: if you choose to use features on our Site (such as pre-save campaigns) that connect to your online profiles or social media accounts, we may collect any information that you permit through your settings on those connected accounts; and
• Information you disclose publicly: our Sites and our artist, podcast, and product pages on third-party platforms may offer message boards, chat rooms, games, and other public areas (collectively, “Community Forums”) where you can engage in social networking, interact with others, as well as have the opportunity to submit photographs, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content (collectively, “User Submissions”).

This information helps us to update, expand and analyze our records, identify new customers, and provide content and services that may be of interest to you.

 

MONITORING AND FRAUD PREVENTION

To help protect you and others, we monitor the use of the Site and we use the information we collect, including personal information, to identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the Site; ensure compliance with the applicable terms of service and this Privacy Policy; investigate violations of or enforce these agreements; and otherwise to protect the rights and property of Undercard, its partners and customers.  Monitoring may result in the collection, recording, and analysis of online activity or communications through the Site, and you consent to this monitoring by using the Site.  If you do not consent to these conditions, you must discontinue your use of the Site.